Archive for the ‘OverDrive’ Category

For anyone handling initial requests for assistance from patrons for Overdrive questions, please review the message below from Overdrive. Versions of the Overdrive app for iOS (iPads, iPhones) that was released since 2/1/16 had some serious bugs. Jerry Kuntz Electronic Resources Ramapo Catskill Library System 619 RTE 17M Middletown NY USA 10940 jkuntz@rcls.org / jpkntz@gmail.com From: […]

Tuesday, February 16th, 2016 at 14:49 0 comments

Dear Partner, Patrons attempting to associate their NOOK account with their library card for the first time, may receive an error during the NOOK sign in process. Users who have already borrowed magazines are not affected. We will send an update when this issue is resolved. Regards, OverDrive’s Partner Services © OverDrive, Inc. All Rights […]

Monday, August 17th, 2015 at 11:50 0 comments

From: “OverDrive Partner Services” <partnerservices@mail.overdrive.com> Sent: Wednesday, May 20, 2015 8:14 PM To: jkuntz@rcls.org Subject: Kindle fulfillment issues are now resolved Dear Partner, This message is to inform you that the previously-reported Amazon Kindle fulfillment outage has been resolved. Users can now borrow and download Kindle eBooks as normal. We apologize for inconvenience. Regards, OverDrive Partner […]

Wednesday, May 20th, 2015 at 12:36 0 comments

From: “OverDrive Partner Services” <partnerservices@mail.overdrive.com> Sent: Wednesday, May 20, 2015 11:13 AM To: jkuntz@rcls.org Subject: Kindle fulfillment outage Dear Partner, This message is to inform you that Amazon Kindle fulfillment is currently down. Users attempting to download a Kindle eBook will receive an error message. We have reported this issue to Amazon and will update you […]

Wednesday, May 20th, 2015 at 12:35 0 comments

From: “Team OverDrive” <overdrive@mail.overdrive.com> Sent: Thursday, April 16, 2015 12:33 PM To: jkuntz@rcls.org Subject: OverDrive Basics live webinar series Email not displaying correctly? View it in your browser. Dear Jerry, Sign up today for the OverDrive Basics live webinar series to gain a deeper understanding of how to get the most out of your OverDrive service. By […]

Thursday, April 16th, 2015 at 10:55 0 comments

Having trouble viewing this email? Click here Greetings! Happy New Year from OverDrive! Our resolution is to provide the best service and keep you in the loop on the latest announcements in 2015. To get the news, updates, and offers you want, but none of the emails you don’t, update your email preferences today. Regards, Team OverDrive […]

Thursday, January 15th, 2015 at 10:12 0 comments

From the Overdrive blog: http://blogs.overdrive.com/general/2015/01/02/overdrives-10-most-frequently-asked-questions/ Jerry Kuntz Electronic Resources Ramapo Catskill Library System 619 RTE 17M Middletown NY USA 10940 jkuntz@rcls.org / jpkntz@gmail.com ———————————————- OverDrive’s 10 most frequently asked questions Posted January 2, 2015 by Carrie Smith under Devices, General, Library, Staff Training. In 2015, more people will use your OverDrive-powered digital library than ever […]

Tuesday, January 13th, 2015 at 10:36 0 comments

January 2015 Another way to reach and engage new users: Update contact and social media information   If you visited overdrive.com over the weekend you may have noticed that the website got a makeover. Now users can engage with their libraries instantly. When new users go to the website, the first thing they’ll come across is […]

Monday, January 12th, 2015 at 10:25 0 comments

From: “OverDrive” <training@overdrive.com> Sent: Wednesday, November 19, 2014 1:49 PM To: jkuntz@rcls.org Subject: OverDrive Basics Training Sessions Available Having trouble viewing this email? Click here Dear OverDrive Partner, Now is the perfect time to begin preparing for what is certain to be another busy holiday season for digital books. OverDrive is happy to offer a series of […]

Wednesday, November 19th, 2014 at 11:18 0 comments

Having trouble viewing this email? Click here   Dear OverDrive Partner, With ghosts and goblins just around the corner, now is the perfect time to begin preparing for what is certain to be another busy holiday season for digital books. If you’ve never attended an OverDrive training, or if you’re wishing for a quick review,sign up […]

Wednesday, October 22nd, 2014 at 12:23 0 comments